RAZLO HELP DESK
Support
Updated October 20, 2026
Need a hand with Razlo? Play works offline on iPhone and iPad with iOS 17 or later. Email support@skymesh.app for help.
Playing together
Choose 2–20 players and pass one device around. Names and animal avatars are optional. Each person privately reads a card before passing the phone. Classic gives spies a related word; Ghost gives them no word and needs at least three players. Automatic counts are one spy or Ghost for 3–6 players, two for 7–12 and three for 13–20; a fixed count can be selected. Two-player rounds use different words without a spy role.
Guided play is on by default for Clues and Questions in turns with at least three players. Follow the highlighted speaker, then vote together and select a player to eliminate. Only their role is revealed. A caught spy or Ghost gets one guess; a correct guess wins for the spies, while a wrong guess or pass continues play if spies remain. Crew wins when all spies are eliminated; spies win when their remaining count equals or exceeds the crew. The final reveal shows the words and the result is saved.
Question chain and House rules always use free play, as does two-player play. You can also turn Guided game off in Settings. Follow your agreed turns and use Reveal to show the words, then rate the round and record the agreed winner, or Skip without saving. Open How to play or Welcome guide in Settings for practice. Razlo does not provide remote multiplayer.
Sound and language
Use Settings → Sound to enable music or sound effects and adjust their volume. Check the device’s silent switch and volume if sound is missing; audio stops when the app goes into the background.
English and Persian are available. Change the language between rounds. Appearance follows Light, Dark or System; motion settings and the device’s accessibility settings are respected.
iCloud sync and restore
Gameplay never requires Apple sign-in. Optional Sign in with Apple and iCloud sync are independent: the private library belongs to the iCloud account in device Settings. Sync is on by default when iCloud is available.
For missing history, confirm the same iCloud account is used on both devices, turn on Sync with iCloud in Settings → Account & iCloud, and choose Sync now. Check the status and last successful sync. Another device receives changes when it returns to the foreground or syncs manually. Offline changes remain on the device until sync succeeds.
After reinstalling, restore requires that the earlier installation successfully synced. The latest 100 completed rounds can be restored. Do not uninstall a device containing the only unsynced copy of your history.
Delete saved data
Settings → Account & iCloud → Delete saved data & disconnect clears game settings, history, cached libraries and the current round locally, even offline. It also disconnects the local Apple identity. It keeps onboarding progress, sync preference and review-prompt counters. This also clears the player roster, guided/free-play choice and fixed spy count.
If cloud deletion is pending, connect to the iCloud account that last synced this installation and enable sync. If this installation never synced, the first iCloud account to sync receives the reset. A different previously synced account is not erased. Wait for the pending notice to clear before uninstalling; other devices apply the deletion when they next sync.
You may keep playing after deletion. New rounds and explicit settings changes after the reset can sync normally. Revoke Apple authorization separately through Manage Apple authorization.
Report a problem
Email support@skymesh.app with the app version shown in Settings, device model, iOS version, chosen language and the steps needed to reproduce the issue. For sync problems, include the displayed status and whether the issue happens offline.
Screenshots are optional. Hide private words, email addresses and other personal information first. Never send your Apple password, authorization code or identity tokens.